KPJ Healthcare Berhad

Quality Achievement

KPJ Acknowledged for CR Initiatives
KPJ was one of seven companies which was honoured for exemplary corporate responsibility (CR) initiatives at the inaugural StarBiz-ICR Malaysia Corporate Responsibility Awards 2008, held at Nikko Hotel on August 22nd 2008.
Declared as the winner of Marketplace category for companies with market capitalization below RM1bil, the awards was received by KPJ Group General Manager, Aminudin Dawam, from Raja Muda of Perak Dr Raja Nazrin Shah. The event was jointly organised by Star Publications (M) Bhd and the Institute of Corporate Responsibility Malaysia (ICRM).
With the aim of making healthcare accessible to all, KPJ Healthcare Berhad (KPJ) has invested in many efforts in making sure that the caring hand is extended to help the public. Having recognized as the leading brand in the private healthcare sector in Malaysia and as one of the pioneers in the nation’s private healthcare service industry, KPJ takes CSR initiatives seriously, by integrating it into the firm's core decision making strategy and management processes.

KPJ Receives The BrandLaureate Awards
KPJ received The BrandLaureate Awards on 1st July 2008 at Sunway Lagoon Resort Hotel. Receiving the Awards from Tun Dr. Mahathir Mohammad, which awarded the inaugural BrandLaureate Hall of Fame Award 2008 for his efforts in putting the country on the world map, was KPJ Senior Group General Manager, Tn.Hj. Amiruddin Abdul Satar.
The BrandLaureate Award and its various categories were conceptualised to honour brand excellence amongst brands in Malaysia and globally. It is awarded to deserving brands amongst multinational, and public-listed and government-linked companies that have shown best practices in branding and met the requirements of the Asia Pacific Brand Fpundation (APBF). The winners are selected based on a 300-point selection criteria covering brand strategy, culture, integrated brand communication, brand equity and brand performance.

KPJ Receives Frost & Sullivan Awards in Singapore
Frost & Sullivan honours South East Asia's best companies in their 3rd Award Ceremony which proffers 38 awards for medical research organizations, healthcare technologies, pharmaceutical and healthcare services. KPJ received the South East Asia Private Hospital Group Growth Strategy Leadership Award for being recognized for their innovation and preserverence.
The awards was presented to Dato‘ Dr. K. Kulaveerasingam, KPJ Group Advisor, Medical Services Development and Marketing by Mr Aroop Zutshi, Frost & Sullivan’s President and Senior Partner on 13th June 2008 at Inter-Continental Hotel, Singapore.

Technology Business Review ASEAN Awards
KPJ Healthcare Berhad received this award for their superb performances in finances, innovations, adaptation of technology, customer service relationship, human resource management and corporate social responsibility. This was received
on October 26th 2007 from Technology Business Review.

Asian Hospital Management Award (Runner-Up)
KPJ Johor Specialist Hospital received Asian Hospital Management Awards, which is an accepted Hospital Management Awards program for Asia Pacific, on August 31st 2007 from Faber Healthtronics, Thailand for carrying out one of the best hospital practices and have implemented outstanding and innovative projects and programs.

National Award for Management Accounting (NAfMA)
Certificate of Merit
Both KPJ Johor Specialist Hospital and Bukit Mertajam Specialist Hospital received this award on December 13th 2007 for being recognized as hospitals which adopt best practice management accounting and creating value that leads to business excellence, in pursuit of world class business performance.

Enterprise 50
Received by Kuantan Specialist Hospital, KPJ Ampang Puteri Specialist Hospital, Puteri Specialist Hospital and Tawakal Hospital on December 22nd 2007 from SMIDEC, this award recognizes the achievements of Malaysia’s enterprising home-grown companies which are positioned for the future. The evaluation was based on these hospitals’ management and financial performance.

MSQH Accreditation
MSQH, an independent, non-profit organisation which ensures safety and continuous quality in health services provided by healthcare facilities, has awarded this accreditation to:

KPJ Ampang Puteri Specialist Hospital
KPJ Damansara Specialist Hospital
KPJ Selangor Medical Centre
KPJ Ipoh Specialist Hospital
KPJ Johor Specialist Hospital

Export Excellence Award
KPJ Ampang Puteri Specialist Hospital received the Export Excellence Award from MATRADE on February 6th 2007 for its commitment and efforts in penetrating the export markets as well as its excellent performance in pursuit. It also recognizes the hospital’s investment in developing Malaysian brands and its commitment in promoting the brand internationally.

Inaugural Service Excellence Challenge Award
KPJ Selangor Medical Centre won this award after completing the challenge themed ‘Transforming Customer Service into a Total Customer Experience’ during the Focus Learning Service Challenge on November 13th 2007 from Focus Learning Corporation Berhad. The challenge was to prepare their teams perform their customer service practice.

ASEAN Business Awards 2007
KPJ Johor Specialist Award was one of the finalists in the ‘Most Admired ASEAN Enterprise-Corporate Social Responsibility’ category, by the ASEAN Business Advisory Council on November 18th 2007.

National Occupational Safety & Health Excellence Award
This award was received by KPJ Ampang Puteri Specialist Hospital by the Ministry of Human Resource on January 24th 2007, for its good record of achievements for occupational safety and health management at the workplace through the safety and health program audit.

The BrandLautreate Awards
KPJ Ampang Puteri Specialist Hospital (APSH) received the BrandLaureate Awards on January 8th 2008 at Shangri-La Hotel Kuala Lumpur for Best Brands in Healthcare (Hospital Category). APSH was judged from their brand strategy/identity, brand culture, brand performance/profitability, brand equity and integrated brand communication. APSH’s win is a testimony to their brand’s success and the dedication and tenacity of the management and staff behind the brand.

Special Award from Malaysian Productivity Award (MPC)
Puteri Specialist Hospital (PSH) received this award for their initiative in quality productivity enhancement in the private healthcare industry. Puteri Specialist Hospital (PSH) received this award for their initiative in quality productivity enhancement in the private healthcare industry. The award was presented to KPJ Managing Director, Datin Paduka Siti Sa’diah Sheikh Bakir by International Trade and Industry Minister, Tan Sri Muhyiddin Yassin on April 7th 2008.

Accreditation Certification
JSH joined its sister hospitals and received 3 years Accreditation certification from MSQH in March 2006.

Baby Friendly Hospital
During the year, APSH received certification as Baby Friendly Hospital from Ministry of Health and World Health Organisation.

Enterprise 50
KSH on its first attempt managed to secured placing for the Enterprise 50 listing organized by Small and Medium Industries DevelopmentCorporation.

ISO 900:2000 Certification
During the year, SSH and PNC was certified with ISO certification by Moody International, while HTSSB received the certification from TUV Rheinland.

Matrade Export Excellene Award
APSH received the Export Excellence Award in the category of medical and healthcare services for 2006 from MATRADE.

Occupational Health & Safety Certification
APSH made a mark and received another award for the Occupational Health & Safety organized by Department of Health & Occupational Safety and Human Resource Ministry.

Productivity Award
DSH won the Productivity Award organized by National Productivity Corporation (NPC) in June 2006.

Quality Management Excellent Award (QMEA)
PSH received the Quality Management Excellent Award (QMEA) organized by National Productivity Corporation (NPC) and Ministry of International Trade and Industry (MITI) in March 2006.