Integrity and Ethical Values
The Management is committed to enforce ethical behaviour of the employees by reminding all employees during the “PE DOMAN ” (Perhimpunan, Dialog dan Anugerah Tahunan Anggota Pekerja) conducted every year the ethical values of the Organization and “Integrity” is part of the core values of the Group. At the same timeall employees are encouraged to report directly to the Managing Director of any misconduct or unethical behaviour conducted by any employees of the Group through a declaration in the Borang Peradaban.

Commitment to Competence
The Group is committed to improve skills and competencies of its management, medical consultants and employees by embarking on quality activities and initiatives and advanced learning. Some of the hospitals in the Group received their accreditation certification from Malaysian Society for Quality in Health (MSQH) for the first, second and third terms, whereby these certification stresses on patient safety and quality of care. To improve efficiency and effectiveness of services the Group allocated 1% of the remuneration as training cost. Training on work related areas such as customer services, fire safety and corporate culture are done either internally or through external moderators.

The Group has sponsored eligible executives to further their study in Master in Business Administration (MBA) related to healthcare management with foreign university (Henley) as well as local university (UTM). The Group also encourages nurses to further their studies in the specialise areas such as operation theatre, ICU, CICU and midwifery to enhance their knowledge and skill. Besides that the Group also organises medical conference yearly for the medical consultants to deliberate and discuss medical issues related to their practices. At the same time new ideas and creativities are encouraged through suggestion scheme and innovative circle committee (ICC) competition whereby the winner of these events will represent the Group to the higher level of competition at the ultimate holding corporation ie JCorp.

Board of Directors and Audit Committees
The Board of Directors reviews the operational and financial performance of the Group every quarter and approves appropriate responses or amendments to the Group policies in relation to internal control effectiveness. The Audit Committee regularly reviews and holds discussions with Management on the action taken on internal control issues identified in reports prepared by the internal auditor and the external auditors, and reports back to the Board. To ensure independency, the Audit Committee will meet the external auditor in the absence of the
Management team. In summary, the Audit Committee will:

- ensure appropriate audit work is undertaken
- review information on risks and risk management
- review internal and external audit reports
- review corporate governance statements
- report to the Board of Directors.

Organizational Structure
The organisation structure of the Group, headed by the Managing Director, is divided into three (3) main divisions: Financial, Professional Services and Operation. For the day to day operations, the hospitals within the Group is managed by the General Manager and supervised by the Executive Directors, who hold corporate responsibilities as well. The Executive Directors and the General Managers are assisted by the Medical Directors in relation to clinical issues in the hospitals.

Assignment of Authority and Responsibility
The Board assigns authority and responsibility mainly to the Executive Committee (EXCO) to discuss operational as well as strategic issues pertaining to the delivery of services and future direction of the Group. Major purchases are to be approved by the Executive Committee (EXCO) before it can be tabled at the respective
hospital’s Board of Directors.

At the same time various committees were formed to identify, evaluate, monitor and manage the significant risks affecting the achievement of business objectives. These committees are:

1. Medical Advisory Committee
    Responsible for monitoring the ethical and good medical practice of medical consultants

2. Clinical Governance Committee
a. Framework for healthcare organisations
i. To continuously improve service quality
ii. Ensure high standard of care
iii. Create an environment that promotes excellence in clinical care
b. There are various sub-committees under the Clinical Governance Committee; namely Clinical Governance Policy Committee, Clinical Governance Action Committee and Clinical Risk Management Committee.

3. Procurement /Tender Committee
• Ensure that purchases of equipment and tender of projects are made in accordance to the standard operating procedures as well as leveraging on the Group discount.
• This Committee also responsible to coordinate for the standardisation of equipments purchased.