All hospitals certified with the MS ISO 9001:2000 and MSQH accreditation certification continued to undergo the surveillance audit by the respective surveyors and audit team to ensure compliance before new certification can be issued. The Group Internal Audit also visits the hospitals from time to time to monitor and evaluate their activities and performance and report back to the EXCO monthly.
As mentioned above, the Group also monitors the effectiveness of internal control through Borang Peradapan, the declaration form used by employees to report any deficiency or dishonest acts directly to the Managing Director of the Group. Other method of separate evaluation is through internal control questionnaires, distributed yearly. This exercise is used to assess the effectiveness of internal control from the perspective of employees.
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