Admission & Discharge

Admission & Discharge

Before and After Your Hospital Stay

Preparing your hospital admission :
You will be referred for admission registration at Admission Counter, Main Lobby during office hours (8:00 am to 6:00 pm).
Admission after office hours, during weekends and on Public Holidays will be at the 24 hours Accident & Emergency Department.
Patients who are scheduled for surgery are advised to be admitted a day prior to the surgery. The hospital does not guarantee availability of rooms if patients were to admit on the day of surgery.

Things to bring upon admission :
Documents:
  1. Identity Card or Passport or Birth Certificate
  2. Letter of Guarantee/ Health Cards
  3. Personal items such as clothing, slippers and toiletries etc.
*Labour patients, please bring one set of baby clothes for your newborn.

Discharge Services

You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.
For personal case (cash payer), your bill will be ready approximately one hour from the discharge time ordered by your doctor.
If you are under hospitalization insurance, the entire verification and bill processes may take approximately five hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.

Check out time is 12.00 pm.
Discharges from 2.00 pm - 5.00 pm, an additional half day room charge will be incurred.
Discharges after 5.00 pm will be charged as a full day's rate.
Take home medication & follow up appointment.
Medication will be given to you in the ward upon producing the discharge slip.
Your follow up appointment with the consultant will also be made prior to your discharge.

    Late Charges

    Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will notify the patient.


    Refund of Excess Deposit

    Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM 500 will be done via cheque within 14 working days.


    Update of Hospital Bill and Insurance Claims

    If you have a long stay in the hospital, we will update you or your family on your hospital bill's status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs. If you have queries on insurance claims, please contact our Admin Credit Service (ext. 1091, office hours only) or Billing Unit (ext. 1145 or 1124).

Home Nursing Care

This service is available to patients who have been recently discharged for personalized care in the comfort of their home. We help you to manage your recovery and also provide care for mother and babies. For further information, please call 03-7718-1000 (ext. 2274 or 2275).