Our Services
We have various of services designated to help our customers during your visit to our hospital
Admission & Discharge Services
Your admission is usually arranged by the attending consultants in advance and a letter of admission is given for you to be admitted on a per-arranged day. This does not apply to emergency or casualty admission. Those in labor will be admitted at any time of the day or night. Our friendly staff at the lobby will assist you with the admission procedure.
Discharge Procedure
You will be discharged upon the consultant's advice. Your nurse will present you with your outpatient appointment card. You will be able to settle your bill at the cashier's counter on the first floor.
Mode of Payment
1. Cash
2. Major credit cards
3. Letter of guarantee
4. Insurance coverage
Deposit
A deposit is required from patient upon admission except for patient with guarantee letter (GL), from company approved by the management. Patient or relative of patient is required topup their outstanding amount if there is outstanding balance of deposit within 24 hours of admission.
Discharge Procedure
You will be discharged upon the consultant's advice. Your nurse will present you with your outpatient appointment card. You will be able to settle your bill at the cashier's counter on the first floor.
Mode of Payment
1. Cash
2. Major credit cards
3. Letter of guarantee
4. Insurance coverage
Deposit
A deposit is required from patient upon admission except for patient with guarantee letter (GL), from company approved by the management. Patient or relative of patient is required topup their outstanding amount if there is outstanding balance of deposit within 24 hours of admission.
Radiotherapy & Oncology Services
What is Radiotheraphy?
Radiotheraphy or radiation treatment is the use of high energy x-rays or electron in the treatment of cancer. A linear accelerator is the equipment that produces radiation. It is a common treatment for cancer, either on its own, or, often in conjunction with surgery or chemotherapy.
How does radiation treatment work?
Cancer cells reproduce faster than normal cells in the body. Radiation therapy targets these rapidly dividing cells. The radiation reacts with water in the cells and this reaction damages the DNA or genetic material I the cell that controls cell growth. Normally, cells can repair themselves and continue growing. But since cancer cells cannot repair themselves as easily, they die. Although normal cells are also affected they repair themselves more effectively.
Radiation therapy has undergone major advances in recent years. The use of computers, highly sophisticated equipment and new understandings of how cancer cells work have made radiation safer than ever.
What to expect on your first visit?
You will be required to register at the reception counter. Please ensure you bring:
1. Referral letter
2. Biopsy report
3. X-rays films
4. CT scan films
5. MRI films
6. Blood test report
7. And other report
Radiotheraphy or radiation treatment is the use of high energy x-rays or electron in the treatment of cancer. A linear accelerator is the equipment that produces radiation. It is a common treatment for cancer, either on its own, or, often in conjunction with surgery or chemotherapy.
How does radiation treatment work?
Cancer cells reproduce faster than normal cells in the body. Radiation therapy targets these rapidly dividing cells. The radiation reacts with water in the cells and this reaction damages the DNA or genetic material I the cell that controls cell growth. Normally, cells can repair themselves and continue growing. But since cancer cells cannot repair themselves as easily, they die. Although normal cells are also affected they repair themselves more effectively.
Radiation therapy has undergone major advances in recent years. The use of computers, highly sophisticated equipment and new understandings of how cancer cells work have made radiation safer than ever.
What to expect on your first visit?
You will be required to register at the reception counter. Please ensure you bring:
1. Referral letter
2. Biopsy report
3. X-rays films
4. CT scan films
5. MRI films
6. Blood test report
7. And other report
Diagnostic Imaging Services
KPJ Ipoh Specialist Hospital’s Department of Radiology is staffed by Radiologists, Radiographers, State Registered Nurse and specially trained staff who have been cross-trained in various disciplines. The Department is accredited by MSQH for providing a high level of image quality and patient safety in the following areas:-
1. General Diagnostic Radiology
2. Computed Tomography (CT Scan)
3. Magnetic Resonance Imaging (MRI)
4. Ultrasonography (Ultrasound)
5. Bone Densitometry
6. Digital Mammography with Tomosynthesis (3D)
7. Fluoroscopy
1. General Diagnostic Radiology
2. Computed Tomography (CT Scan)
3. Magnetic Resonance Imaging (MRI)
4. Ultrasonography (Ultrasound)
5. Bone Densitometry
6. Digital Mammography with Tomosynthesis (3D)
7. Fluoroscopy
Dietary & Food Services
Our Dietary Services primary focus is to assure our patients (inpatients and outpatients) receive the best nutritional care possible. Your meals will be arranged to best meet our goals of providing safe and quality food. With a special touch from our dedicated Chef, our patients are served with fresh, nutritious and hygienic meals.
Our Dietery Services was certified with:
1) HALAL from JAKIM
2) HACCP and Food Safety Management 22001:2005 by SIRIM Malaysia.
Meals for inpatients are served at the following times:-
Breakfast: 8am
Lunch: 12pm
Hi-Tea: 3pm
Dinner: 6pm
KPJ Ipoh's Cafeteria (for outpatients) is open from 7:45am to 7.30pm daily with variety of menus offered.
Our Dietery Services was certified with:
1) HALAL from JAKIM
2) HACCP and Food Safety Management 22001:2005 by SIRIM Malaysia.
Meals for inpatients are served at the following times:-
Breakfast: 8am
Lunch: 12pm
Hi-Tea: 3pm
Dinner: 6pm
KPJ Ipoh's Cafeteria (for outpatients) is open from 7:45am to 7.30pm daily with variety of menus offered.
Laboratory Services
At Lablink laboratory everyone of us from both the technical and administrative sections work in harmony in pursuing and meeting QUALITY STANDARDS in laboratory practice. We shall meet the needs and expectations of the medical practitioners who are our direct clients and in doing so our service will provide maximum benefits and satisfaction to the patients.
We take every opportunity given to us by our client doctors to make their already complex job easier, by providing accurate laboratory results and correct interpretations along with appropriate advice in the quickest possible "turn around" time. We work hard towards achieving this goal and helping our doctors to keep up with the continued advances in laboratory science. In providing prompt, cordial and cost effective service, patients' welfare is uppermost on the mind of our staff.
We take every opportunity given to us by our client doctors to make their already complex job easier, by providing accurate laboratory results and correct interpretations along with appropriate advice in the quickest possible "turn around" time. We work hard towards achieving this goal and helping our doctors to keep up with the continued advances in laboratory science. In providing prompt, cordial and cost effective service, patients' welfare is uppermost on the mind of our staff.
Health Information Management Services
Health Information Management System Services (HIMSS)
Health Information Management System Services is responsible for keeping and maintaining medical health records in a standardized and professional manner in order to protect patient confidentiality while allowing adequate access to providers in order to promote quality patient care.
Transcription, diagnosis coding, and release of information which requested, are some of the other major duties performed in the Health Information System Services. Also information is gathered and sent to Ministry Of Health.
The hard copy of the patient health records are part of the electronic records which still have to be kept due the legal requirement and for future references. Medical health records will be kept confidential and not to be released to any unauthorized persons. Health Information System Services shall keep the medical records as required under the law limitation period.
Advantages
1. 24 hours CCTV monitoring system is installed for security monitoring
2. Access into HIMSS area is controlled by an electronic security pass
3. Smoke/fire detecting systems are installed at locations where medical health records are kept
4. Using a log bag in transporting medical health record
Opening Hours
HIMSS open 24 hours
Health Information Management System Services is responsible for keeping and maintaining medical health records in a standardized and professional manner in order to protect patient confidentiality while allowing adequate access to providers in order to promote quality patient care.
Transcription, diagnosis coding, and release of information which requested, are some of the other major duties performed in the Health Information System Services. Also information is gathered and sent to Ministry Of Health.
The hard copy of the patient health records are part of the electronic records which still have to be kept due the legal requirement and for future references. Medical health records will be kept confidential and not to be released to any unauthorized persons. Health Information System Services shall keep the medical records as required under the law limitation period.
Advantages
1. 24 hours CCTV monitoring system is installed for security monitoring
2. Access into HIMSS area is controlled by an electronic security pass
3. Smoke/fire detecting systems are installed at locations where medical health records are kept
4. Using a log bag in transporting medical health record
Opening Hours
HIMSS open 24 hours
Pharmacy Services
Our pharmacy Services dispense medications for outpatient as well as for inpatients. Our team consists of trained pharmacists, pharmacy assistants as well as support personnel who work closely together to ensure patients receive the highest quality pharmaceutical care possible.
Location and Opening Hours
Inpatient Pharmacy (Ground Floor, Next to A&E Services)
We are open 24 hours all year round!
Outpatient Pharmacy (First Floor, Opposite Cafeteria)
1. Mondays to Fridays: 8.30 am – 7.00 pm
2. Saturdays: 8.30 am – 5.00 pm
3. Closed on Sundays and Public Holidays
HealthShoppe Pharmacare (First Floor, near Outpatient Pharmacy)
1. Mondays to Fridays: 9.30 am – 6.00 pm (Break for lunch from 2:00pm-3:00pm)
2. Saturdays: 9.30 am – 2.00 pm
3. Closed on Sundays and Public Holidays
Location and Opening Hours
Inpatient Pharmacy (Ground Floor, Next to A&E Services)
We are open 24 hours all year round!
Outpatient Pharmacy (First Floor, Opposite Cafeteria)
1. Mondays to Fridays: 8.30 am – 7.00 pm
2. Saturdays: 8.30 am – 5.00 pm
3. Closed on Sundays and Public Holidays
HealthShoppe Pharmacare (First Floor, near Outpatient Pharmacy)
1. Mondays to Fridays: 9.30 am – 6.00 pm (Break for lunch from 2:00pm-3:00pm)
2. Saturdays: 9.30 am – 2.00 pm
3. Closed on Sundays and Public Holidays
Physiotherapy Services
Physiotherapy Services at KPJ Ipoh Specialist Hospital aims to provide excellent patient care. We have a team of staff who have developed expertise in a variety of areas in order to offer complete care and are committed to working together with our patients to attain their highest possible level of functional activity.
Wide range of condition that can benefits from the physiotherapy includes:
1. Musculoskeletal Problems
2. Cardio-Respiratory Problems
3. Neurological Condition
4. Geriatric Problems
5. Paediatric Problems
6. Women’s Health
Direct Phone Line:
05-2408741
Wide range of condition that can benefits from the physiotherapy includes:
1. Musculoskeletal Problems
2. Cardio-Respiratory Problems
3. Neurological Condition
4. Geriatric Problems
5. Paediatric Problems
6. Women’s Health
Direct Phone Line:
05-2408741
LASIK Services
What is LASIK?
In general, LASIK is a procedure that allows spectacle wearer with near-sightedness, far-sightedness and/or astigmatism to no longer need to depend on their glasses or contact lenses.
How is LASIK performed?
Here in KPJ Ipoh Specialist Hospital, instead of a blade, femtosecond LASIK is used to create a thin flap on the cornea. The surgeon then folds the flap back, and the corneal tissue underneath it will be reshaped using excimer laser. The procedure is then completed by placing the flap back in place. LASIK performed by us is 100% bladeless.
It is a painless procedure that does not require you to be admitted to the hospital. During the procedure, you will be given step-by-step instructions by the surgeon, guiding you throughout the whole process. It will take only 10 minutes of operating room time. You will not be needing your glasses anymore, immediately after the procedure is done.
What do I need to do before LASIK surgery is done?
If you are considering to get LASIK done, you will need to come for screening session to determine if you are a suitable candidate. The surgeon and optometrist will perform a thorough eye examination to ensure all criteria are met, to measure the amount of corneal layer needed to be reshaped, and to detect any eye abnormalities that can cause you to not be a suitable LASIK surgery candidate. Once you have cleared all the tests, an appointment will be made for the surgery.
Who is suitable for LASIK?
1. Aged 18 years and above
2. Have stabilized refractive power (not much change in power in 1-2 years)
3. Have common visual problems: farsightedness, nearsightedness (less than -14.00D) and/or astigmatism (less than -6.00D)
4. Healthy cornea
5. Good eye health
6. Good general health
7. Not pregnant or nursing
Nevertheless, the cornea and pupil has to meet certain parameters that can only be finalized by the optometrist and/or surgeon.
In general, LASIK is a procedure that allows spectacle wearer with near-sightedness, far-sightedness and/or astigmatism to no longer need to depend on their glasses or contact lenses.
How is LASIK performed?
Here in KPJ Ipoh Specialist Hospital, instead of a blade, femtosecond LASIK is used to create a thin flap on the cornea. The surgeon then folds the flap back, and the corneal tissue underneath it will be reshaped using excimer laser. The procedure is then completed by placing the flap back in place. LASIK performed by us is 100% bladeless.
It is a painless procedure that does not require you to be admitted to the hospital. During the procedure, you will be given step-by-step instructions by the surgeon, guiding you throughout the whole process. It will take only 10 minutes of operating room time. You will not be needing your glasses anymore, immediately after the procedure is done.
What do I need to do before LASIK surgery is done?
If you are considering to get LASIK done, you will need to come for screening session to determine if you are a suitable candidate. The surgeon and optometrist will perform a thorough eye examination to ensure all criteria are met, to measure the amount of corneal layer needed to be reshaped, and to detect any eye abnormalities that can cause you to not be a suitable LASIK surgery candidate. Once you have cleared all the tests, an appointment will be made for the surgery.
Who is suitable for LASIK?
1. Aged 18 years and above
2. Have stabilized refractive power (not much change in power in 1-2 years)
3. Have common visual problems: farsightedness, nearsightedness (less than -14.00D) and/or astigmatism (less than -6.00D)
4. Healthy cornea
5. Good eye health
6. Good general health
7. Not pregnant or nursing
Nevertheless, the cornea and pupil has to meet certain parameters that can only be finalized by the optometrist and/or surgeon.
Quality Services
Quality Services also responsible for the establisment, implementation and compliance of the delivery of the hospitals services in accordance to ISO standards or accreditation of hospital/ professional practice..
To maintain and comply with the requirement of:
1. MSQH
2. ISO 9001
3. ISO 14001
4. OHSAS 18001
5. ISO 22000
6. MS 1480
7. 5S
8. BFHI
To maintain and comply with the requirement of:
1. MSQH
2. ISO 9001
3. ISO 14001
4. OHSAS 18001
5. ISO 22000
6. MS 1480
7. 5S
8. BFHI
Occupational Therapy
At KPJ Ipoh Specialist Hospital, we are also providing Occupational Therapy intervention as part of the rehabilitation recovery process. Occupational therapist helps individuals to develop functional skills, hence achieving optimal performance for daily activities.
We work with people of different ages who may be suffering from a range of conditions such as:
1. Hand injuries or post-operative hand injury
2. Neurological condition-stroke, parkinson and head injuries
3. Paediatric-Autism, Attention Deficit Hyperactivity Disorder (ADHD), Celebral Palsy,
4. Developmental Delay, Learning Difficulty
5. Geriatric-having cognitive and perception problem
6. Work rehabilitation - Return To Work Program
We work with people of different ages who may be suffering from a range of conditions such as:
1. Hand injuries or post-operative hand injury
2. Neurological condition-stroke, parkinson and head injuries
3. Paediatric-Autism, Attention Deficit Hyperactivity Disorder (ADHD), Celebral Palsy,
4. Developmental Delay, Learning Difficulty
5. Geriatric-having cognitive and perception problem
6. Work rehabilitation - Return To Work Program
Audiology
KPJ Ipoh Specialist Hospital’s Department of Audiology is managed by Audiologist and specially trained nurses who can perform audiological services. Consult with an audiologist for a detailed hearing assessment to diagnose the hearing problem and determine the best course of action.