• Emergency Line

    • +60 7-225 3199

    • General Line

    • +60 7-225 3000

    • Patient Care

    We aim to make your hospital visit as comfortable, safe and positive as possible. Our team is committed to providing exceptional care, and ensuring your transition back home is well coordinated by our dedicated staff.

    Visitor's Info

    The Ward Routine

    Our nurse will orientate you to your ward and the facilities available. Generally, your ward routine will begin with wake up and personal toilet, early morning medication, breakfast, ward rounds by doctors, treatment and investigations, resting time, lunch, visiting hours, resting time, afternoon tea,

    ward rounds by doctors, visiting hours, dinner and bedtime. However, this routine will vary according to the ward and special needs of the patient.

    For example when there is a need, treatment and investigations may be carried out anytime during the day.


    Nurse Call Bell Service

    Located by your bed and in the bathroom. Please use it when you need help.


    Meal Service

    Both local and western cuisine are available and food preparation is supervised by our clinical dietitian.

    There are several choices to choose from daily for your breakfast, lunch and dinner each day.


    Meal Times

    - Breakfast 8:00 am
    - Lunch 12:30 pm
    - Afternoon Tea 3:30 pm
    - Dinner 6:00 pm

    Visiting Hours

    Wards
    Your family and friends are welcome to visit you during your stay here.

    Visiting Hours:
    ● 12:00 noon - 2:00 pm

    ● 4:00 pm - 9:00 pm


    STRICTLY NO VISITORS AFTER 9:00 PM
    For health safety reasons, visitors are advised not to bring children below 12 years of age up to the wards. Visitors are not encouraged to visit outside visiting hours as it may interfere with consultants’ ward review and nursing care procedures carried out on the patients.

    ICU/CCU/CICU patients at the Intensive Care/Coronary Intensive Care Unit are allowed only ONE visitor at a time with a maximum of two visitors per visiting period.


    Resting Time

    While we understand your social needs, we also understand your need for sufficient rest to ensure a speedy recovery. Visitors are advised to plan their visits during visiting hours only.


    Resting Time is from:

    8.00 am - 12.00 noon
    2.00 pm - 4.00 pm
    9.00 pm


    Companions

    Each patient is allowed only ONE companion to stay overnight. However, male companions are NOT allowed in a female room. In the Paediatric Ward, one parent may stay overnight with the child at no extra charge. A daily rate of RM 10.00 is charged for rental of a collapsible chair.