Patient Care

Admission & Discharge

Registration & Guarantee Letter Validation

Before the appointment, please ensure to prepare the following items that may pertain to you:

1. Valid Guarantee Letter (GL) from approved company (if any / cover by company)
2. NRIC/ My KID or Birth Certificate for Malaysian Citizens under the age of 12.
3. Passports for all foreigners

If you are on coverage of Guarantee Letter (GL) or Personal Medical Card Insurance, you may go to our GL Verification counter, Business Centre located at Level 1 before proceeding to our Specialist Clinic registration.

Our Panel of Insurance and TPAs

Patient Financial Services

Payment Counter Info

Kindly make your payment or acknowledge your bill (for cases under insurance and guarantee letter) at the payment counter at the hospital’s respective wards floors. Upon settling the bill, a discharge slip will be given to you. Please hand over the discharge slip to the nurse at the Nurse’s Counter and collect your medications, x-ray films, appointment card, M.C. and etc.

Operating hours (Wards Discharge Counter):

Monday – Friday :
8.30am – 7.00pm

Saturday :
8.30am – 3.00pm

Sunday/Public Holiday :
8.30am – 3.00pm (Admission Counter only)

Discharge after office hour will be channel to A&E services

Health Insurance Acceptance

Please check with your provider (insurance company) to ensure that KPJ Klang Specialist Hospital is covered by your insurance plan.

Financial Counselling

KPJ Klang Specialist Hospital finance services provides a very friendly advice through their experience about dealing with the issues of payments and solutions. Please contact our officer in Business Office Services for more information.

Contact Us

For inquiries, please visit our Business Office Services located at Level 1.For online contact please visit our CONTACT US page.

FAQs

1. How Do I get a copy of an itemized bill?
- You may get the copy of an itemize bill upon discharge by our billing staff at respective ward.

2. Will KPJ Klang accept my insurance?
-You may check with your insurance company to verify if KPJ Klang Specialist Hospital is covered by your insurance plan

3. Will all of my insurance be billed?
- Depending on your insurance policy terms and condition base on your medical entitlement. Please check with your insurance provider for more details.

4. Does KPJ Klang Payment Counter accept credit cards?
- Yes, we accept credit card for payment

5. Who do I contact to update and/or re-bill my insurance?
- Contact our billing staff at respective ward.

6. How can I check on the status of my insurance account limit?
- You may check with your insurance provider on your account limit sufficiency.

7. What should I do if my insurance denies a claim?
- Upon your approval, we will proceed as cash Patient.

8. What if I have other questions about my bill?
- You may check with our billing staff at respective ward

Admission To Wards

Registration

Our Admission office is located at level 1 Business Center. Appointments for admission are made during your visit to the consultant's clinic. Planned admission can be made through Admission counter at level 1 from 8.30am till 5.00pm. Emergency admissions are made through the A&E Service at Level 1. Admissions made after office hours (after 5.00pm), during weekend, and on public holidays will be handled at the A&E Service.

Among our patient safety goals is to identify our patient correctly. During registration for admission, you will be requested to present your identity card/passport or any other legal documents (Guarantee Letter) for registration purpose. For children under 12 years old, parents or guardian's identity is required for registration. Upon registration completion, you will be requested to check and verify your particulars on the printed Admission Registration form. For return patient, you are advised to update your particulars and contact information during registration.

Pre-Surgery Admission

You are required to sign a consent form before any surgery. For children under 18 years old, parents or guardians are required to sign the consent form for their children. Your consultant and the nurses will advise you on details regarding your preparation for surgery.

Day Care Ward

Day Care Wards are for pre-selected (Elective List) cases. Mostly set by surgeons to do minor procedures, where patients can return home on the same day. Every procedure and treatment option under day care has its checklist for patients, and this is well explained to every patients registered for day care procedure.

Patient’s Accommodation

KPJ Klang Specialist Hospital is equipped with 120 beds, both private and semi-private. You can enjoy the privacy and comfort of a premier specialist hospital managed by experts and medical staff committed to the well-being and recovery of patients. Your room request will seriously be considered; however, room assignment also very much depends on room availability and your specific medical needs.

Security of Your Belongings

During your stay with us, it is advisable not to bring or keep valuables. You are advised to send your valuables home with a family or relative. If that is not possible, valuables may be kept in a safety box provided to all patients. The hospital will not be responsible for any loss of valuables such as cash, jewellery, mobile phone, or damage to your personal items while in the hospital’s premises

Telephones

This facility is available in all rooms. To call for internal services, please refer to the hospital’s telephone directory for the intended extension number or press "0" for the operator's assistance. To make external calls, please press "0" for operator's assistance likewise. Charges for your external calls will be reflected in your hospital bill. Mobilephones are not permitted within the hospital premises as they may interfere with the high frequency electronic equipment used.

Television

Each patient is equipped with a television. If you encounter problem with the television, please contact our Nurse Counter.

Newspaper

A choice of one complimentary newspaper is provided to all single room occupants.

Medical Records

A patient or his/her legal representative may have a copy of his/her medical records. With authorization from the patient, his/her copy of medical records will be sent to another facility. KPJ Klang Specialist Hospital requires a complete signed consent form for authorization to release medical information to another party. Formore information, please contact our Medical Record Services at 03-333 777812.

Overnight Stay

As one of our infection control measures, we do not encourage family members staying overnight with patient unless patient is very ill. Immediate family members who wish to stay overnight may request for a lodger bed to be placed in the patient's room. However, this facility is available only in Single Rooms and is chargeable. Please inquire the staff nurse on duty should you need assistance.

Patient’s Food Services

If you are under therapeutic diet, our Dietary service will ensure your nutritional requirements are met in accordance with your physician's orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic service. Our Dietitian will visit you.

Breakfast : 7.30am - 8.30am
Lunch : 11.30pm - 1.30pm
High Tea : 3.00am – 3.30pm
Dinner : 5.30pm - 6.30pm

Vehicle Parking

Together, KPJ Klang Specialist Hospital and Metro Parking Sdn Bhd works to provide you convenient parking service. Inpatients may obtain a flat rate parking coupon at the A&E Counter. However, visitors are charged on an hourly basis. The payment can be made at the Autopay Machine located at Basement 1(B1). The hospital shall not be responsible for any loss or damages to your properties while in its premises. Patients and visitors are advised to take responsible security measures such as double locking the car, concealing and removing valuables.

Visiting Hours

We welcome your family, friends, and loved ones to visit you during your stay in the hospital. However, for the safety reasons, access to the hospital may also be limited during certain hours. Please kindly ask your visitors to observe and adhere to the following visiting hours and regulations:

1) Wards
12.30pm-2.30pm
4.30pm-9.30pm

2)ICU / HDU
12.00pm-2.00pm
4.30pm-6.30pm

Children 12 years and under are not permitted to both Intensive Care and High Dependency units. Only two visitors per patient are allowed to visit at a time