Patient Services

Our Admission office is located at the Lobby, ground floor. Appointments for admission are made during your visit to the consultant’s clinic. Planned admissions can be made through Admission Counter at the Lobby from 8.00am till 6.00pm. Emergency admissions are made through the A&E Service at ground floor. Admissions made after office hours (after 6.00pm), during weekends, and on public holidays will be handled at the A&E Service.

Registration

One of our patient safety goals is to identify our patients correctly. During registration for admission, you will be requested to present your identity card/passport or any other legal documents (Guarantee Letter) for registration purposes. For children under 12 years old, parent’s or guardian’s identity is required for registration. Upon completion of registration, you will be requested to check and verify your particulars on the printed Admission Registration form. For return patients, you are advised to update your particulars and contact information during registration.

Admission Packet

Personal toiletries are available upon request and will be charged to your bill. Do feel free to enquire it from our ward staff.

Pre-Surgery Admission

You are required to sign a consent form before any surgery. For patients under 18 years old, parents or guardians are required to sign a consent form for their children. Your consultant and nurses will advise you on details regarding your preparation for surgery.

The Patient's Charter

As soon as you become our patients, you have the right to:

• Be treated with dignity and consideration by others.
• Expect privacy and confidentiality.
• Competent and safe healthcare which is appropriate for your condition or illness.
• Be given all information about the services, the treatment options which are available in a language/format you can understand.
• Be involved in decision making and consent to treatment in your healthcare.
• Express opinion and give suggestions or comments on the care/service provided.
• Consent to, or refuse treatment.
• Be given information about diagnostic test and have the results explained to you.
• Know the uses and the anticipated effects of the drugs you are being given.
• To redress grievances.
• Have the continuity of care including planning of your healthcare before discharge.

Patient's Right

The patient has the right to:

• Right to acceptable health care and to be treated with the respect and dignity within surrounding or reasonable privacy.
• Right to choice of care, choice of consultant and right to second opinion.
• Right to adequate information regarding care, informed consent and participation in decision making affecting the patient's care.
• Right to redress of each grievances.
• Right to a healthy and safe environment.

Patient's Responsibilities

• Shall cooperate, participate and comply with their medical care.
• Shall keep appointments and follow up treatment.
• Shall provide accurate nd complete information including use of traditional medicines and shall accept all responsibility of the patients' own informed decision.
• Has a responsibility to follow the rules and regulations of the hospital.
• Shall conduct himself/herself so as not to interfere with the wellbeing of other patients or providers of healthcare or facilities.
• Has a responsibility to settle all financial cost and expenses incurred and due to upon demand.

Grievance Mechanism

Feeling upset? Unsatisfied?

• Raise your feedback, so we can improve our service quality and meet your needs.
• Meet, speak or write ti the Doctor, General Manager, Liaison Manager or Head of Services concerned.
• Fill in the feedback form and revert to Patient & Customer Service Manager.