• Personal Data Protection Act


    KPJ Kluang Specialist Hospital is subject to the personal data protection principles under the Personal Data Protection Act 2010 (hereafter referred to as PDPA) with effect from 15 November 2013, which regulates the processing of personal data in commercial transactions. The terms "personal data", "processing" and "commercial transactions" shall have the meaning provided in the PDPA.

    It is obligatory that you supply us with your personal data. If you fail to supply us with such personal data, we may not be able to process and/or disclose your data for the purposes as provided in item C) below.

    This Personal Data Notice applies to any person whose personal data is being processed by KPJ Kluang Specialist Hospital.

    We wish to inform you how your personal data is being processed by and on behalf of KPJ Kluang Specialist Hospital.

    A) Source of the Personal Data
    Your personal data is collected from various sources, including information you have provided us, information from third parties and information in the public domain.

    B) Description of the Personal Data
    Your personal data processed by us may include, where relevant:- name, date of birth, identity card or passport, name of employer/company, home and office address, telephone/handphone number, faximile number, email address, occupation, age, gender, marital status, weight, height, photos, race, nationality, religion, family and/or next of kin information, medical checkup result, medical record, Medical Report No. (MRN), medical report, diagnosis, personal health information, criminal history, investigation result, insurance details and any other personal data required for the purposes set out in item C) below.

    C) Purposes of the Personal Data
    Your personal data may be processed for the following purposes, where relevant :

    1. For medical and healthcare services
    2. To facilitate the patients personal needs (i.e. extension of stay for health tourists)
    3. To establish and manage medical records and medical reports
    4. To facilitate payment process relating to the patients
    5. To institute debt recovery proceedings against defaulters
    6. To report the personal data to the relevant authorities and/or third parties under the governing laws relevant to the healthcare industry
    7. To share the personal data with KPJ Healthcare Berhad and its related companies as defined in the Companies Act 1965
    8. To conduct research, analysis and improvement
    9. To market and advertise products and services
    10. To administer and respond to request, queries, complaints and legal issues
    11. To facilitate human resource management activities relating to employees
    12. For submisson and registration of relevant forms, licenses to the relevant authorities and/or third parties under the governing laws relevant to the healthcare industries
    13. To share personal data for the purpose of banking facilities, signing of legal and accounting documents
    14. For purpose of purchase of items, outsource of services, new development and others
    15. For education and training
    16. For any other purpose that is incidental or in furtherance to the above purposes

    D) Disclosure of the Personal Data
    Your personal data may be disclosed to the following parties, where relevant :

    1. Healthcare professional (as defined in PDPA)
    2. KPJ Healthcare Berhad and its related companies (as defined under Companies Act 1965)
    3. Government agencies, local authorities, non government agencies
    4. Paying and insurance agents
    5. Debt collection authorities and agencies
    6. Financial institutions
    7. Legal firms
    8. Auditors
    9. Vendor/Contractor
    10. Other private and public hospitals
    11. Other Healthcare providers
    12. Training providers
    13. Family and next of kin
    14. To such parties as may be required by law, court, regulator or legal process to disclose
    15. To such parties as may be permitted under the laws of Malaysia
    16. Any other person which KPJ Kluang Specialist Hospital may deem necessary

    E) Access and Update the Personal Data
    We shall do our best to ensure that the personal data we hold about you is accurate, complete, not misleading and up-to-date. If there are any changes to your personal data or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us so that we may take steps to update your personal data.

    You have the right to access your personal data. If you would like to request access to your personal data, please contact us. We recommend that your request for access to your personal data held by KPJ Kluang Specialist Hospital be made in writing. We may also take steps to verify your identity before fulfilling your request for access to your personal data.

    In accordance with the PDPA :
    i. Depending on the information requested, we may charge a fee as stipulated in the First Schedule (Regulation 2) of Personal Data Protection [Fees] Regulations 2013 for processing your request for access; and

    ii. We may refuse to comply with your request to access or make a correction in accordance with PDPA.

    F) How to Contact Us

    Please contact us by using any of the following modes if you have any queries or complaints in respect of your personal data

    Attention: Cik Nur Aqilah Syahirah Shahudin
    KPJ Kluang Specialist Hospital
    PTD 91374,Jalan Saujana Utama, Taman Saujana,
    86000 Kluang, Johor
    T : 07-7718999
    F : 07-7728999
    E: pdpa@kpjkluang.com

    If you do not wish us or other parties to communicate marketing offers to you, you may email to us at pdpa@kpjkluang.com

    We provide this Personal Data Notice in both English and Bahasa Malaysia. In case of any inconsistencies between these two, the English version shall prevail. By providing to us your personal data, you hereby consent to the processing of your personal data in accordance with all of the foregoing.


    KPJ Kluang Specialist Hospital adalah tertakluk kepada prinsip perlindungan data peribadi di bawah Akta Perlindungan Data Peribadi 2010 (selepas ini dirujuk sebagai PDPA) yang telah berkuatkuasa mulai 15 November 2013, untuk mengawal selia pemprosesan data peribadi dalam transaksi komersial. Terma-terma "data peribadi", "pemprosesan" dan "transaksi komersial" mempunyai maksud sepertimana yang ditakrifkan dalam PDPA.

    Anda diwajibkan untuk memberikan kepada kami data peribadi anda. Sekiranya anda gagal untuk memberikan data peribadi anda, kami mungkin tidak dapat memproses dan/atau menzahirkan data peribadi anda bagi tujuan-tujuan yang dinyatakan di dalam item C) di bawah.

    Notis Data Peribadi ini terpakai bagi mana-mana pihak yang data peribadinya diproses oleh KPJ Kluang Specialist Hospital.

    Kami ingin memaklumkan kepada anda bagaimana data peribadi anda diproses oleh dan bagi pihak KPJ Kluang Specialist Hospital.

    A) Sumber Data Peribadi
    Data peribadi anda dikumpul daripada pelbagai sumber, termasuk maklumat yang telah anda berikan kepada kami, maklumat daripada pihak ketiga dan maklumat dalam domain awam.

    B) Jenis Data Peribadi
    Data peribadi anda yang diproses oleh kami termasuk, mana-mana yang berkenaan:- nama, tarikh lahir, nombor kad pengenalan atau nombor paspot, nama majikan/syarikat, alamat rumah dan pejabat, nombor telefon/telefon bimbit, nombor faks, alamat emel, pekerjaan, umur, jantina, status perkahwinan, berat, tinggi, gambar, bangsa, kerakyatan, agama, maklumat keluarga/keluarga terdekat, keputusan pemeriksaan perubatan, rekod perubatan, MRN, laporan perubatan, diagnosis, maklumat kesihatan, rekod jenayah, keputusan siasatan, maklumat insurans dan data peribadi lain yang diperlukan untuk tujuan yang dinyatakan dalam perenggan C) di bawah.

    C) Tujuan Data Peribadi
    Data peribadi anda diproses bagi tujuan-tujuan seperti berikut, mana-mana yang berkenaan :

    1. Untuk perkhidmatan perubatan dan jagaan kesihatan
    2. Untuk membantu keperluan peribadi pesakit (contoh melanjutkan tempoh tinggal untuk pelancongan kesihatan)
    3. Untuk mewujudkan dan menguruskan rekod-rekod perubatan dan laporan-laporan perubatan
    4. Untuk membantu proses pembayaran berkaitan dengan pesakit-pesakit
    5. Untuk menjalankan prosiding terhadap penghutang bagi mendapatkan semula hutang
    6. Untuk melaporkan data peribadi kepada pihak berkuasa dan/atau pihak-pihak ketiga di bawah undang-undang yang berkaitan dengan industri jagaan kesihataan
    7. Untuk berkongsi data peribadi dengan KPJ Healthcare Berhad dan syarikat-syarikat berkaitan sebagaimana yang ditakrifkan di dalam Akta Syarikat 1965
    8. Untuk menjalankan penyelidikan, analisis dan penambahbaikan
    9. Untuk memasarkan dan mengiklankan produk-produk dan perkhidmatan-perkhidmatan
    10. Untuk mentadbir dan memberi maklumbalas mengenai permintaaan, pertanyaan, aduan dan isu-isu undang-undang
    11. Untuk membantu aktiviti-aktiviti pengurusan sumber manusia berkaitan dengan pekerja-pekerja
    12. Untuk penghantaran dan pendaftaran borang-borang, lesen-lesen yang berkaitan kepada pihak-pihak berkuasa yang berkenaan dan/atau pihak-pihak ketiga di bawah undang-undang yang berkaitan dengan industri jagaan kesihataan
    13. Untuk berkongsi data peribadi bagi tujuan kemudahan perbankan, menandatangani dokumen-dokumen undang-undang dan perakaunan
    14. Bagi tujuan pembelian barangan, perkhidmatan sumber luar, pembangunan baru dan lain-lain
    15. Untuk tujuan pendidikan dan latihan
    16. Untuk apa-apa tujuan lain yang bersampingan dengan atau berlanjutan daripada tujuan yang dinyatakan di atas.

    D) Penzahiran Data Peribadi
    Data peribadi anda dizahirkan kepada pihak-pihak berikut, mana-mana yang berkenaan :

    1. Profesional jagaan kesihatan (sebagaimana yang ditakrifkan di dalam PDPA)
    2. KPJ Healthcare Berhad dan syarikat-syarikat berkaitan (sebagaimana yang ditakrifkan di dalam Akta Syarikat 1965)
    3. Agensi-agensi kerajaan, pihak berkuasa tempatan, dan agensi-agensi bukan kerajaan
    4. Agen-agen pembayaran dan insurans
    5. Pihak-pihak dan agensi-agensi pemungut hutang
    6. Institut-institut perbankan
    7. Firma-firma guaman
    8. Auditor
    9. Vendor/Kontraktor
    10. Hospital-hospital swasta dan kerajaan yang lain
    11. Penyedia-penyedia jagaan kesihatan yang lain
    12. Penyedia-penyedia latihan
    13. Keluarga dan keluarga terdekat<