Whilst our hospitals are still open and in operation 24 hours to meet the demand of patients with no interruption in our capability and capacity in caring for you and your family, even in this in time of uncertainty .
To provide our existing patients an alternative reach to your favorite consultant and a ‘peace of mind’ at the comfort of your home.
Benefits of using Telemedicine
How Telemedicine Works
Frequently Asked Questions (FAQ)
What is Telemedicine (Online consultation)?
Telemedicine is an online platform, which gives patient an option to connect with the doctor, for consultation.
Who is eligible to request for Telemedicine (Online consultation)?
The Telemedicine (Online consultation) Service is ONLY for existing registered patients with KPJ Hospitals who are already under KPJ doctor’s care. As Telemedicine (Online consultation) is considered as a continuation care of service for patients.
Why do I need Telemedicine (Online consultation) services?
Telemedicine (Online consultation) is best suited for patients, who are unable to leave their home for any reasons and would still want to get connected with their doctors. Telemedicine (Online consultation) is provided through the Google Meet application which allows you to consult your doctor from wherever you are, at an agreed time once an appointment has been confirmed.
Do I need an email account to book an appointment for Telemedicine (Online consultation)?
Yes. Patient is required to have a valid email account in order to book the appointment successfully. Telemedicine consultation will be carried out via a video conference tool, i.e. Google Meet, through calendar of appointment.
Is a Patient Consent form needed before you can consult with the doctor?
Yes. A consent form is required to be completed by you before a Telemedicine (Online consultation) can be initiated.
Can the patient’s legal next of kin be allowed to request Telemedicine (Online consultation) service on behalf of the patient?
Yes. Relatives or legal guardians are allowed to request on behalf of the patient if the patient is unable to do so.
Is the Telemedicine (Online consultation) service chargeable?
The Telemedicine service has a minimal upfront consultation fee with the doctor, however if required on the prescribed medication, the charge will be separate. The upfront payment for the service is RM115, which comprise of RM105 for consultation fee and RM10 for administration fee. All payment shall be made before the telemedicine service appointment.