Admission

Preparation

You will be referred for admission registration at Admission Counter at the Lobby during office hours (8:30am to 7.00pm).
Admission after office hours, during weekends and on Public Holidays will be at the 24 hours Accident & Emergency Services.
Patients who are scheduled for surgery are advised to be admitted a day prior to the surgery. The hospital does not guarantee availability of rooms if patients were to admit on the day of surgery.

Things to bring upon admission :

Documents:

Identity Card or Passport or Birth Certificate
Letter of Guarantee/ Health Cards
Personal items such as clothing, slippers and toiletries etc.
Labour patients, please bring one set of baby clothes for your newborn.

Deposit

Deposit is required upon admission. Payment can be made by Cash or Credit Card. We also accept cashless transaction using JomPay. The deposit amount varies on the classification of case and treatment. An additional deposit will be required if your hospital charges or expenses exceed the initial deposit paid. However, should there be any excess after your final bill, it will be refunded.

Discharge

You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant. For personal case (cash payer), your bill will be ready approximately one hour from the discharge time ordered by your doctor.
If you are under hospitalization insurance, the entire verification and bill processes may take approximately five hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.

Discharges from 3.00pm - 6.00pm, an additional half day room charge will be incurred.
Discharges after 6.00pm will be charged as a full day's rate.

Take home medication & follow up appointment

Medication will be given to you in the ward before you leave.
Your follow up appointment with the consultant will also be made prior to your discharge.

Late Charges


Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.



Refund of Excess Deposit


Amounts received in excess of the total bill will be refunded depending on the initial payment mode and amount. Refunds made via credit cards and debit cards will be processed within 14 working days. Refunds amounting more than RM500.00 will be done via cheque or telegraphic transfer (TT) will be processed within 14 days. Please be informed that refunds via cheque or telegraphic transfer (TT), an IC copy of the patient/ payee is required. Please be informed that all refund can only be reimbursed back to you during office hours from 8.30am to 5.00pm (Monday to Friday) and 8.30am to 12.30pm (Saturday).



Update of Hospital Bill and Insurance Claims

If you have a long stay in the hospital, we will update you or your family on your hospital bill’s status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs.