• Patient Care

    We aim to make your hospital visit as comfortable, safe and positive as possible. Our team is committed to providing exceptional care, and ensuring your transition back home is well coordinated by our dedicated staff.

    Admission & Discharge

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    Preparing your hospital admission

    You will be referred for admission registration at Admission Counter, Level 1 during office hours (8:30am to 5:00pm). Admission after office hours, during weekends and on Public Holidays will be at the 24 hours Accident & Emergency Department. Patients who are scheduled for surgeries are advised to be admitted a day prior to the surgery. The hospital does not guarantee availability of rooms if patients were to admit on the surgery day.

    Things to bring upon admission :

    • Documents:

      1. Identity Card or Passport or Birth Certificate
      2. Letter of Guarantee/ Health Cards
      • Personal items i.e clothing, slippers, and toiletries
      • Labour patients: one set of baby clothes

      Discharge Services

      You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.

      For personal cases (cash payer), your bill will be ready approximately one hour after the discharge time ordered by your doctor. If you are under hospitalization insurance, the entire verification and bill process may take approximately two to three hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay a subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.

      Check-out time is 2:00 pm. For discharges before 2:00 pm, an additional half-day room charge will be incurred. Discharges after 2:00 pm will be charged at the full-day rate.

      Take home medication & follow-up appointment Medication will be given to you in the ward before you leave. Your follow-up appointment with the consultant will also be made before your discharge.

      Late Charges
      Generally, the bill prescribed at discharge will be the final bill. Occasionally, however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.


      Refund of Excess Deposit
      Amounts received more than the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM 500 will be done via cheque, within 14 working days. Upon repayment, you should hand over your official deposit slip for verification.

      Update of Hospital Bill and Insurance Claims
      If you have a long stay in the hospital, we will update you or your family on your hospital bill's status periodically. If you are under GL or an insurance scheme, our staff will file claims for you with your healthcare insurers or other programs. If you have queries on insurance claims, please contact our registration office (ext. 1009, office hours only) or Billing (ext. 1013, till 5:00 pm).

      Physiotherapy and Rehabilitative Care

      KPJ BMSH provides physiotherapy care for inpatients and outpatients under our trained physiotherapists. The type of physiotherapy is decided by the referring doctor and our experienced physiotherapists help patients overcome their physical problems and improve their well-being and fitness.

      Rehabilitation is also provided for patients as per the consultant's advice.