Patient Care

We aim to make your hospital visit as comfortable, safe and positive as possible.
Our team is committed to providing exceptional care, and ensuring your transition back home is well coordinated by our dedicated staff.

Payment Counter Info

For Inpatients under insurance and guarantee letter, payment must be made at Cashier Counter located at the respective ward Level or Level 2. Upon completion, a 'Discharge Slip' will be given to patient. The 'Discharge Slip' must be presented to the Nurses in ward to complete patient discharge process. Patient will be given "take home" medications, XRay films (CD), appointment card, medical chit and other relevant items.

All discharge after office hour will be managed by the Accident and Emergency Service.

Valid and Recognised Health Insurance plan

For patients under Insurance plan. Patients must obtain clarification from Insurance provider to ensure that KPJ Pahang Specialist Hospital is a panel specialist hospital under the insurance panel listing.

FAQ

How Do I get a copy of an itemized bill?
Will KPHG accept my insurance?
Will all of my insurance bill covered?
How can I check on the status of my account?
What should I do if my insurance denies a claim?