Patient Care

We aim to make your hospital visit as comfortable, safe and positive as possible.
Our team is committed to providing exceptional care, and ensuring your transition back home is well coordinated by our dedicated staff.

Accessibility

KPJ Penang Specialist Hospital is strategically located at Jalan Bandar Perda Utama,Bandar Perda Bukit Mertajam and near to Jusco Shopping Complex. Surrounded by peaceful scenery of the Seberang Perai Tengah paddy fields in the distance, KPJ Penang Specialist Hospital provides you an ideal serene environment for speedy recovery. The Hospital is just 5 minutes away from Bukit Mertajam town centre, 10 minutes from North-South Expressway.


Visitor Policies

Outpatient Clinic and Inpatient visiting hours


SPECIALIST CLINIC OPERATING HOURS:

Monday – Friday :

8.30 am – 5.00 pm

Saturday :

8.30 am – 12.30 pm

Sunday & Public Holidays :

Closed

Hospital Charges

Listed below are our standard hospital room rates at KPJ Penang. KPJ Penang reserves the right to change the rates without prior notice. Please note that actual charges for operations, procedures and outpatient/inpatient care will differ according to the patient’s needs, severity of the patient’s medical conditions and treatment required/given.


The hospital provides 24 hour medical coverage. Outside regular operating hours are from 5.00 pm ~ 8.00 am. There will be a Medical Officer on duty on Public holidays and during after hours. If you need to be seen by a medical specialist, the Hospital will make the necessary

arrangements for you.


Inpatient visiting hours are as follows:

12.00 pm – 3.00 pm

5.00 pm – 9.30 pm


ICU visiting hours are as condition permits. No visitors except close relatives are allowed. We request NO MORE than TWO visitors at one time for the patients benefit. Children below 10 years old are not permitted into the wards.


Overnight Stay

For the visitors that wish to accompany the patient will be advice to request for the foldable bed from the nurse counter. The foldable bed charges are at RM20.00 per night.

Concierge & Customer Service

Concierge services are available at the hospital lobby. Patients with special requirements and guests may also seek assistance from the hospital’s customer service desk.

Call-Bell Service

A nurse call-bell is placed at every patient’s bedside and in the bathroom.

Food Service

Meals for breakfast, lunch and dinner are provided to patients during their stay. These are included in the room charges. Additional meals will be charged accordingly. The meals are prepared from 5 star hotel experienced chef and closely supervised by a dietician. Patients can choose from a menu of Western, Chinese, Malay, Healthy Children’s Menu and full or soft diet. (Depends on the patient’s needs)

Telephone & Internet

Telephones and Wi-Fi Services are provided in the VVIP and VIP Suites, and Single rooms. Public telephones are available at various locations within the hospital. There is a surcharge for telephone calls and Internet (WIFI) services for other rooms.

Television With Astro Facilities

All rooms have televisions with Astro services.

Cafeteria

A cafeteria is located on the Ground Floor of the hospital.

ATM Machine

Available at our Main Lobby