Patient Care
We aim to make your hospital visit as comfortable, safe and positive as possible.
Our team is committed to providing exceptional care, and ensuring your transition back home is well coordinated by our dedicated staff.
We aim to make your hospital visit as comfortable, safe and positive as possible.
Our team is committed to providing exceptional care, and ensuring your transition back home is well coordinated by our dedicated staff.
Operating hours for the Admission Counter:
Saturday – Wednesday :
8.00am – 5.00pm
Thursday :
8.00am – 12.30pm
Friday & public holidays :
Closed
Admission after office hour will be channel to A&E services
Our Admission office is located at level 2. Appointments for admission are made during your visit to the consultant's clinic. Planned admission can be made through Admission counter at level 2 from 8.00a.m. till 5.00p.m. Emergency admissions are made through the A&E Service at Ground Level. Admissions made after office hours (after 5.00p.m.), during weekend, and on public holidays will be handled at the A&E Service after office hours (after 5.00p.m.).
Preparing your hospital admission
You will be referred for admission registration at Admission Counter, Level 2 during office hours (8.30a.m. to 5.00p.m.) Admission after office hours, during weekends and on Public Holidays will be at the 24 hours Accident & Emergency Services. Patients who are scheduled for surgeries are advised to be admitted a day prior to the surgery. The hospital does not guarantee availability of rooms if patients were to admit on the surgery day.
Things to bring upon admission :
You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.
Additional room charges will be imposed to the following situations:
(i) Staying for more than 2 hours - half day room charges (50%)
(ii) Staying for more than 5 hours - full day room charges (100%)
Medication and follow-up appointment with the consultant will be given to you in the ward before discharge.
Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.
Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM 500 will be done via cheque, within 14 working days.
If you have a long stay in the hospital, we will update you or your family on your hospital bill's status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs. If you have queries on insurance claims, please contact our Credit Control office (ext. 1013, office hours only) or Billing Executive (ext. 1010, till 7.00 p.m.).
This service is available to patients who have been recently discharged for personalized care in the comfort of their home. We help you to manage your recovery and also provide care for mothers and babies. For further information, please call Unit Manager Sister Zuraini/ Night Nurse at
09-7458000, ext : 4001/4004.
KPJ Perdana Specialist Hospital provides physiotherapy care for inpatients and outpatients under trained physiotherapists. The type of physiotherapy is decided by the referring doctor and our experienced physiotherapist help patients overcome their physical problems and improve well being and fitness. Rehabilitation is also provided for patients as per consultant's advice.