Patient Care
We aim to make your hospital visit as comfortable, safe and positive as possible.
Our team is committed to providing exceptional care, and ensuring your transition back home is well coordinated by our dedicated staff.
We aim to make your hospital visit as comfortable, safe and positive as possible.
Our team is committed to providing exceptional care, and ensuring your transition back home is well coordinated by our dedicated staff.
Kindly make your payment or acknowledge your bill (for cases under insurance and guarantee letter) at the payment counter at the first floor or respective floors. Upon settling the bill, a discharge slip will be given to you. Please hand over the discharge slip to the nurse at the Nurses Counter and collect your medications, x-ray films, appointment card, M.C. and etc.
Operating hours (Ground Floor Discharge Counter):
Saturday – Wednesday :
8.00am – 5.00pm
Thursday :
8.00am – 12.30pm
Friday/Public Holiday :
8.00am – 3.00pm
Discharge after office hour will be channel to A&E services
Our Admission office is located at level 2. Appointments for admission are made during your visit to the consultant’s clinic. Planned admissions can be made through Admission Counter at level 2 from 8.00 am until 6.00 pm. Emergency admissions are made through the A&E Services at level 1. Admissions made after office hours (after 5.00 pm), during weekends, and on public holidays will be handled at the A&E Services.
One of our patient safety goals is to identify our patients correctly. During registration for admission, you will be requested to present your identity card/passport or any other legal documents (Guarantee Letter) for registration purposes. For children under 12 years old, parent’s or guardian’s identity is required for registration. Upon completion of registration, you will be requested to check and verify your particulars on the printed Admission Registration form. For return patients, you are advised to update your particulars and contact information during registration.
Personal toiletries are available upon request and will be charged to your bill. Do feel free to enquire it from our ward staff.
Telephones
Television
Newspaper
A choice of one complimentary newspaper is provided to all single room occupants.
Request for Medical Records
If you are under therapeutic diet, our Dietary serviceS will ensure your nutritional requirements are met in accordance with your physician’s orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic services. Our Dietitian will pay you a visit.
Standard meals are served as follows:
Breakfast | 7.30 am - 8.30 am |
Lunch | 12.00 pm - 1.00 pm |
Dinner | 6.15 pm - 6.45 pm |