Patient Care
Admission & Discharge
Operating hours for the Admission Counter:Saturday – Wednesday :
8.00am – 5.00pm
Thursday :
8.00am – 12.30pm
Friday & public holidays :
Closed
Admission after office hour will be channel to A&E services
Our Admission office is located at level 2. Appointments for admission are made during your visit to the consultant's clinic. Planned admission can be made through Admission counter at level 2 from 8.00a.m. till 5.00p.m. Emergency admissions are made through the A&E Service at Ground Level. Admissions made after office hours (after 5.00p.m.), during weekend, and on public holidays will be handled at the A&E Service after office hours (after 5.00p.m.).
Before and After Your Hospital Stay
Preparing your hospital admissionYou will be referred for admission registration at Admission Counter, Level 2 during office hours (8.30a.m. to 5.00p.m.) Admission after office hours, during weekends and on Public Holidays will be at the 24 hours Accident & Emergency Services. Patients who are scheduled for surgeries are advised to be admitted a day prior to the surgery. The hospital does not guarantee availability of rooms if patients were to admit on the surgery day.
Things to bring upon admission :
- Documents
- Identity Card or Passport or Birth Certificate
- Letter of Guarantee/ Medical Cards
- Personal items such as clothing, slippers and toiletries etc
- Labour patients, please bring one set of baby clothes for your newborn.
Discharge Services
You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.
For personal case (cash payer), your bill will be ready approximately one hour from the discharge time ordered by your doctor. If you are under hospitalization insurance, the entire verification and bill processes may take approximately two to three hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.
Additional room charges will be imposed to the following situations:
(i) Staying for more than 2 hours - half day room charges (50%)
(ii) Staying for more than 5 hours - full day room charges (100%)
Take home medication & follow up appointment
Medication and follow-up appointment with the consultant will be given to you in the ward before discharge.
Late Charges
Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.Refund of Excess Deposit
Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM 500 will be done via cheque, within 14 working days.
Update of Hospital Bill and Insurance Claims
If you have a long stay in the hospital, we will update you or your family on your hospital bill's status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs. If you have queries on insurance claims, please contact our Credit Control office (ext. 1013, office hours only) or Billing Executive (ext. 1010, till 7.00 p.m.).Home Nursing Care
This service is available to patients who have been recently discharged for personalized care in the comfort of their home. We help you to manage your recovery and also provide care for mothers and babies. For further information, please call Unit Manager Sister Zuraini/ Night Nurse at09-7458000, ext : 4001/4004.