Patient Care

We aim to make your hospital visit as comfortable, safe and positive as possible.
Our team is committed to providing exceptional care, and ensuring your transition back home is well coordinated by our dedicated staff.

Patient Services

Our Admission office is located at Ground Floor.

Appointments for admission are made during your visit to the consultant's clinic.

Planned admission can be made through Admission counter at Ground Floor from 8.00am till 5.00pm.

Emergency admissions are made through the A&E Services at Ground Floor.

Admissions made after office hours (after 5.00pm), during weekend, and on public holidays will be handled at the A&E Service after office hours (after 5.00pm).

Registration

One of our patient safety goals is to identify our patients correctly.

During registration for admission, you will be requested to present your identity card/passport or any other legal documents (Guarantee Letter) for registration purposes.

For children under 12 years old, parent’s or guardian’s identity is required for registration.

Upon completion of registration, you will be requested to check and verify your particulars on the printed Admission Registration form.

For return patients, you are advised to update your particulars and contact information during registration.


Admission Packet

Personal toiletries are available upon request and will be charged to your bill. Do feel free to enquire it from our ward staff.


Pre-Surgery Admission

You are required to sign a consent form before any surgery.

For patients under 18 years old, parents or guardians are required to sign a consent form for their children.

Your consultant and nurses will advise you on details regarding your preparation for surgery.


Patient Accommodations

KPJ RAWANG Specialist Hospital is equipped with 128 beds. By choosing us, you can enjoy the privacy and comfort of a premier specialist hospital run by expert managerial and medical staff committed to the well-being and recovery of patients. Your room request will seriously be considered; however, room assignment is also in dependence of room availability and your specific medical needs.


Security for Your Belongings
During your stay with us, it is advisable not to bring or keep valuables. You are advised to send your valuables home with a family member. If that is not immediately possible, valuables may be kept in safety box provided to all patients. The hospital will not be responsible for any loss of valuables such as cash, jewelry, mobile phone, or damage to your personal items while in our premises.

Telephones
This facility is available in all rooms. To call for internal services, please refer to the hospital telephone directory for extension numbers or press "0" for operator's assistance. To make external calls, please press "0" for operator's assistance. Charges for your external calls will be reflected in your hospital bill. Hand (Mobile) phones are not permitted within the hospital premises as they may interfere with the high frequency electronic equipment used.

Television
Each patient is equipped with a television. If you encounter problem with the television, please contact our Nurse Counter.

Medical Records

A patient or his/her legal representative may have a copy of his/her medical records. With authorisation from the patient, his/her copy of medical records will be sent to another facility. KPJ RAWANG Specialist Hospital requires a complete signed consent form for authorisation to release medical information to another party.

Patient Food Services

If you are under therapeutic diet, our Dietary service will ensure your nutritional requirements are met in accordance with your physician's orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic service. Our Dietitian will pay you a visit.


Breakfast

7.15am - 8.30am

Lunch

11.30pm - 1.30pm

High Tea

3.00pm – 3.30pm

Dinner

6.30pm - 7.30pm