Patient Care

Admission

Our front-line staff will assist you with your In & Out patient processing, including the completion of necessary forms and the confirmation of payment arrangements. Our objective is to ensure a smooth and quick admission to our facilities & access to our Consultants.

Admission services

a. Admission Unit  (Inpatient & Admission Process) : 06 768 6000 ext (2269/2268/2267)

b.Discharge Unit ( Inpatient bill/Inpatient Final GL/Refund Patient) : 06 768 6000 ext 1533/1539

c. Outpatient GL : 06 768 6000 ext 1396/1399/2257/2258/2259

d.Outpatient bill : 06 768 6000 ext 1572

What to bring

Kindly bring your Admission Form,Identity Card, Insurance card (for cases under insurance) and guarantee letter for Admission purposes.

You may bring your personal items such as dressing gown, pyjamas and toiletry items.

Appointment

The Hospital provides 24 hours medical coverage. Emergency patients and all non- emergency patients who come to the Hospital outside normal working hours will be attended by our Medical Officer on duty. If you need to be seen by a Specialist Consultant, we will make the necessary arrangements for you. Should you request a Specialist Consultant during after work hours, an additional charge will be levied.

Payment

Patients are required to place a deposit or a Guarantee Letter upon admission. An initial deposit is required prior to receiving services. The person responsible for payment must ensure the required deposit amount is given within 24 hours of admission. Deposit amounts are based on the estimated total costs of services expected to be provided by the Hospital and your Doctor. Bills should be settled in full on presentation. Accepted mode of payment by Cash or Credit Card only. The deposit will be utilized against patients final bills and any balance due will be refunded. Patients are required to settle all accounts before leaving the Hospital.

Valuables

Patients are advised not to leave their valuables such as jewellery, money, mobile phones and watches unattended. The Hospital and its staff will not be responsible for any losses incurred in the Hospital.

Operating Hours

Operating hours for the Admission Counter:

Monday – Saturday :
7:00am – 9:00pm (Admission Counter, Level 2)
9:00pm – 7:00am (Pharmacy (Inpatient) Counter, Lobby)

Sunday & Public Holiday

7:00am – 7:00am (Pharmacy (Inpatient) Counter, Lobby)