Patient Care

We aim to make your hospital visit as comfortable, safe and positive as possible. Our team is committed to providing exceptional care, and ensuring your transition back home is well coordinated by our dedicated staff.

Admission & Discharge

Before and After Your Hospital Stay

Preparing your hospital admission

You will be referred for registration at Admission Counter, Level 5 during office hours (8:30am to 6:00pm). Admission after office hours, during weekends and on Public Holidays will be at the 24 hours Accident & Emergency services. Patients who are scheduled for surgeries are advised to be admitted a day prior to the surgery. The hospital does not guarantee availability of rooms if patients were to admit on the surgery day.

Things to bring upon admission :
  • Documents:
    - 1. Identity Card or Passport or Birth Certificate
    - 2. Letter of Guarantee/ Health Cards
  • Personal items i.e clothing, slippers and toiletries
  • Labour patients: one set of baby clothes

Discharge Services

You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.
For personal case (cash payer), your bill will be ready approximately one hour from the discharge time ordered by your doctor. If you are under hospitalization insurance, the entire verification and bill processes may take approximately two to three hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.

Check out time is 12.00pm. For discharges from 3.00pm - 6.00pm, an additional half day room charge will be incurred. Discharges after 6.00pm will be charged as a full day's rate.

Take home medication & follow up appointment

Medication will be given to you in the ward before you leave. Your follow up appointment with the consultant will also be made prior to your discharge.

Refund of Excess Deposit

Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM 500 will be done via cheque, within 14 working days.

Update of Hospital Bill and Insurance Claims

If you have a long stay in the hospital, we will update you or your family on your hospital bill's status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs. If you have queries on insurance claims, please contact our Business Office Service (ext. 1013, office hours only) or Billing Unit (ext. 1023, till 9.00 pm).

Mode of admission

Your admission is usually arranged by the attending Consultant. A green coloured Admission Form will be given to you at the Consultant's Clinic for you to be admitted on the pre-arranged date. Admission after office hours, during weekend and public holidays are only handled at the A&E Department. Those in labour will be admitted at any time of the day.

Mode of Payment

You will be required to place a deposit on admission. We accept payment by cash or major credit cards. We also accept Company Guarantee Letters and Insurance Certificates from companies that have been approved by our Hospital Management. If your bill exceeds your deposit placed, we will present you an updated bill to facilitate your timely servicing of your account.

Admission Deposit

Room

Medical

Minor/Day Case Surgery

Major Surgery

Special/Unique Operation

4 Bedded

2 Bedded

Single

Vip

Executive Room

ICU / High Dependency




RM 2000.00

RM 2500.00

RM 3700.00

RM 2500.00

RM 3700.00

-

RM 1700.00

RM 2200.00

RM 2700.00

RM 3700.00

RM 2700.00

-

RM 1000.00

RM 3000.00

RM 3500.00

RM 4000.00

RM 5000.00

RM 4000.00

RM 4000.00

-

To be estimated by surgeon


Preparing your hospital admission

You will be referred for admission registration at Admission Counter, Main Lobby during office hours (8:00am to 6:00pm). Admission after office hours, during weekends and on Public Holidays will be at the 24 hours Accident & Emergency Department.
Patients who are scheduled for surgery are advised to be admitted a day prior to the surgery. The hospital does not guarantee availability of rooms if patients were to admit on the day of surgery.

Things to bring upon admission :

Documents:
  • Identity Card or Passport or Birth Certificate
  • Letter of Guarantee/ Health Cards
Personal items such as clothing, slippers and toiletries etc.

Labour patients, please bring one set of baby clothes for your newborn.




Discharge Services

You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.

For personal case (cash payer), your bill will be ready approximately one hour from the discharge time ordered by your doctor

If you are under hospitalization insurance, the entire verification and bill processes may take approximately five hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.




Check out time is 12.00pm.
Discharges from 3.00pm - 6.00pm, an additional half day room charge will be incurred.
Discharges after 6.00pm will be charged as a full day's rate.
Take home medication & follow up appointment
Medication will be given to you in the ward before you leave.
Your follow up appointment with the consultant will also be made prior to your discharge.

Late Charges
Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.

Refund of Excess Deposit
Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM500 will be done via cheque, within 14 working days.


Update of Hospital Bill and Insurance Claims

If you have a long stay in the hospital, we will update you or your family on your hospital bill’s status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs. If you have queries on insurance claims, please contact our Admin Credit Service (03-4289 5190, office hours only) or Billing Unit (ext. 03-4289 5158 / 5157).