Patient Care
Visiting Hours
KPJ Tawakkal KL Specialist Hospital with Metroparking Sdn Bhd to provide you convenient parking services. The outdoor and indoor parking are charged on an hourly basis; however, you may obtain a flat rate parking coupon at the nurse counter at your ward.
If your visitors have problem getting a parking bay, you may advice them to use the valet service. It is available in front of the hospital's lobby or the approach external private parking area that is located next to the hospital.
The hospital shall not be responsible for any loss or damages to your properties while in its premises. Patients and visitors are advised to take responsible security measures such as double locking the car, concealing and removing valuables.
Visiting Hours
KPJ TWKL has developed a flexible visitation policy
throughout the facility as part of our ongoing effort to provide exceptional
treatment and as a Planetree hospital. During your stay in the hospital, your
family, friends, and loved ones are welcome to visit you. However, entry to the
hospital may be restricted at specific hours for safety concerns. Please remind
your visitors to follow and follow the following visiting hours and rules:
Inpatient Visiting Policy
General Ward & Maternity ward:
12:30pm - 2:00pm
5:00pm – 9:00pm
HDU / ICU :
12:30pm – 2:00pm
6:00pm – 8:00pm
Number Of Visitor
Only two (2) visitor are allowed.
Children
under 12 years old are discouraged to visit patients. We encourage visitors to be mindful
of patient's need for proper rest.
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Security personnel and nursing staff members may restrict visiting hours at any time when it is deemed necessary to preserve the welfare of any patient. This is necessary to guarantee that our patients get uninterrupted rest.
Security Access Door
All entrance to the wards is secured via a Security Access Door. Kindly press the bell when you wish to enter the ward.
Smoking
Our hospital observes a strict "NO SMOKING" code of practice within its premises following the Ministry of Health regulations.
Infection Control
Infection control is an essential part of quality health care. KPJ TWKL has appropriate infection control practices in place to minimize infections. Patients and visitors are advised to practice hand hygiene at all times. Hands should be cleaned before and after visiting patients. Alcohol hand rub is conveniently located throughout the hospital for the use of staff, patients and visitors.
Overnight Stay
As one of our infection control measures, we do not encourage family members to stay overnight with patient unless patient is very ill. We only allow ONE (1) COMPANION for overnight stay with the exception that the companion must first complete a Saliva Test. Immediate family members who wish to stay overnight may request for a lodger bed to be placed in the patient's room. However, this facility is available only in Single Rooms and is chargeable upon request. Please inquire from the nurse on duty should you need assistance.
Patient Safety
Our safety and security measures:
No Smoking policy
24 hours close-circuit TV monitors and security for round-the-clock security surveillance.
Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (Jabatan Bomba Malaysia).
We seek cooperation from all of our patients and visitors to observe this safety rules and regulations within our hospital premises
Safeguard Your Hospital Stay
KPJ Tawakkal KL Specialist Hospital takes safety and security measures as one of the most important measure in the management of patient care. Security surveillance by security staff is provided round the clock. 24 hours close-circuit TV monitors and security staff guard at all the entrances to hospital. Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (Jabatan Bomba Malaysia).
KPJ TWKL Safety Goals
KPJ Tawakkal KL Specialist Hospital takes patient safety goals as one the most important aspect of healthcare provision. Patients are at the center of our care provision and most important member of KPJ Tawakkal KL Specialist Hospital safety goals.
We are committed to providing a safe environment for our patients. Patients and their families may help by informing physicians and caregivers of:
Any food or drug allergies, and if you are taking or have been taking any medications, including over-the-counter and herbal products. Any changes in your condition and how you are responding to medications and treatments. If you have questions about your care, medications or treatments, please ask your doctors/ nurses for more explanation. In addition, many factors, including your physical condition, medications and procedures, may make you feel weak or dizzy. It is important to know what activities your consultant/ doctor feels you are able to perform, and it is best initially not to try to do things such as get out of bed without first checking with hospital staff.
If your doctor says you may get out of bed, please use the bed controls to lower the bed to the lowest position and use the call system for assistance.
Use the call system in the bathroom if you become weak or need help getting back to bed.
Wear non-skid footwear. Ask your caregiver if you don't have any.
Have objects you use, such as bedside table, phone, call light, walker or cane placed within easy reach.
Concerns & Complaints
If we can be of any further service to you, or if you have any enquiries, please do not hesitate to let us know.
Whatever the occasion of your visit with us, we hope that you have found KPJ TWKL a place of healing, in which you are satisfied in terms of quality service and facilities.
If you have suggestions for us to enhance our service, or if you have any questions, please write them down or fill in our questionnaire that can be found in the information folder and drop them off in any of our suggestion boxes or hand it over to the nurse.
We appreciate your feedback in our quest for ongoing excellent service.
Email us at: tawakkal@kpjtawakkal.com
Tel: +603 4026 7777
Fax: +603 4021 0635