Patient Care

We aim to make your hospital visit as comfortable, safe and positive as possible. Our team is committed to providing exceptional care, and ensuring your transition back home is well coordinated by our dedicated staff.

Visiting Hours

Vehicle Parking

KPJ Tawakkal Specialist Hospital with MetroparkingSdnBhd to provide you convenient parking services. The outdoor and indoor parking are charged on an hourly basis; however, you may obtain a flat rate parking coupon at the nurse counter at your ward.

If your visitors have problem getting a parking bay, you may advice them to use the valet service. It is available in front of the hospital's lobby or the approach external private parking area that is located next to the hospital.

The hospital shall not be responsible for any loss or damages to your properties while in its premises. Patients and visitors are advised to take responsible security measures such as double locking the car, concealing and removing valuables.




Visiting Hours

In our continuing effort to provide quality care, KPJTSH has adopted a flexible visitation policy throughout the facility. We welcome your families, friends, and loved ones to visit you during your stay in the hospital. However, for the safety reason, access to the hospital may also be limited during certain hours. Please kindly ask your visitors to observe and adhere to the following visiting hours and regulations:

General ward & Maternity ward

12.00 pm – 3.00pm

5.00pm – 9.30pm

Children under 12 years old are discouraged to visit patients. Children must be accompanied by an adult at all times. No visitors are allowed after 9.30pm. We encourage visitors to be mindful of patient's need for proper rest.

Intensive Care Unit (ICU) & Coronary Care Unit

12.30 pm – 1.30pm

6.00pm – 8.00pm

Children 12 years and under are not permitted in both Intensive Care and Coronary Care units. Only two visitors per patient are allowed to visit at a time.

Security personnel and nursing staff members may restrict visiting hours at any time when it is deemed necessary to preserve the welfare of any patient. This is necessary to guarantee that our patients get uninterrupted rest.

Security Access Door
All entrance to the wards is secured via a Security Access Door. Kindly press the bell when you wish to enter the ward.

Smoking
Our hospital observes a strict "NO SMOKING" code of practice within its premises following the Ministry of Health regulations.

Infection Control
Infection control is an essential part of quality health care. KPJ APSH has appropriate infection control practices in place to minimize infections. Patients and visitors are advised to practice hand hygiene at all times. Hands should be cleaned before and after visiting patients. Alcohol hand rub is conveniently located throughout the hospital for the use of staff, patients and visitors.




OVERNIGHT STAY

As one of our infection control measures, we do not encourage family members to stay overnight with patient unless patient is very ill. Immediate family members who wish to stay overnight may request for a lodger bed to be placed in the patient's room. However, this facility is available only in Single Rooms and is chargeable upon request. Please inquire from the nurse on duty should you need assistance.




Ibiz Hotel Kuala Lumpur

Address: No. 8, Jalan 65C,
Pekeliling Business centre,
53000 Kuala Lumpur, Malaysia

Tel no.: 603-4022-9699
Website: www.ibizhotel.com.my
Distance: 140M
Driving Duration: 1 Minutes

Tune Hotels - Downtown KL,

Address: 316 Jalan Tuanku Abdul Rahman,
50100 Kuala Lumpur, Malaysia

Website: www.tunehotels.com/our-hotels/downtown-kl
Distance: 4.0 KM
Driving Duration: 8 Minutes

Cititel Express Hotel Kuala Lumpur

Address: 449 Jalan Tuanku Abdul Rahman
50100 Kuala Lumpur

Tel no.: 603-4256-3288
Website: www.cititelexpress.com
Distance: 3 KM
Driving Duration: 10 Minutes

Seri Pacific Hotel Kuala Lumpur

Address: Jalan Putra, Chow Kit,
50350 Kuala Lumpur,
Wilayah Persekutuan Kuala Lumpur

Tel no.: 603-4042 5555
Website: www.seripacifichotel.com
Distance: 3.6 KM
Driving Duration: 9 Minutes

Dynasty Hotel Kuala Lumpur

Address: 218 Jalan Ipoh
51200 Kuala Lumpur, Malaysia

Tel no.: 603-4043-7777
Website: www.dynasty.com.my
Distance: 1.8 KM
Driving Duration: 5 Minutes

Sheraton Imperial Hotel, Kuala Lumpur

Address: Jalan Sultan Ismail
50250 Kuala Lumpur, Malaysia

Tel no.: 603-2717- 9900
Website: www.starwoodhotels.com/.../detail.html?
Distance: 4.3 KM
Driving Duration: 8 Minutes

Hilton Hotel Kuala Lumpur

Address: 3 Jalan Stesen Sentral
50470 Kuala Lumpur , Malaysia

Tel no.: 603-2264-2264
Website: www.hilton.com/Kuala-Lumpur
Distance: 7.6 KM
Driving Duration: 13 Minutes

Le Meridien Hotel, Kuala Lumpur

Address: 2 Jalan Stesen Sentral
50470 Kuala Lumpur, Malaysia

Tel no.: 603-2263 - 7888
Website: www.lemeridienkualalumpur.com
Distance: 7.7 KM
Driving Duration: 13 Minutes

Visitor Policies

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Visiting Hours

Wards
Your family and friends are welcome to visit you during your stay here.

Visiting Hours are from
11.30am – 2.00pm
5.00pm – 9.00pm




NO VISITORS ARE ALLOWED IN THE WARDS AFTER 10:00 PM

For health reasons, visiting outside these hours is not encouraged especially in ICU/CCU. Children aged 12 years and below must always be under the supervision of an adult while in the hospital.

Visitors may bring food items for patients such as fruits, biscuits, sweets and drinks with the consent of the staff nurses and being suitable with the patient's dietary balance.

Visiting Patients in ICCU/CU

Visiting is confined to immediate relatives and limited to not more than 2 persons at one time.

Children aged 12 years and below are not allowed to visit patients in ICU/CCU.

Visitors are not permitted to bring food for patients in these areas.

Resting Time

While we understand your social needs, we also understand the need for sufficient rest to ensure a speedy recovery. Visitors are advised to plan their visits during visiting hours only.



Resting Time is from:

8.00am – 11.30 noon
2.00pm – 5.00pm
10.00 pm





Overnight stay

As one of our infection control measures, we do not encourage family members staying overnight with patient unless patient is very ill. Immediate family members who wish to stay overnight may request for a lodger bed to be placed in the patient's room. However, this facility is available only in Single Rooms and is chargeable upon request. Please inquire the staff nurse on duty should you need assistance.




Patient Safety

Our safety and security measures:

No Smoking policy
24 hours close-circuit TV monitors and security for round-the-clock security surveillance.
Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (Jabatan Bomba Malaysia).
We seek cooperation from all of our patients and visitors to observe this safety rules and regulations within our hospital premises
Safeguard Your Hospital Stay
KPJ Tawakkal Specialist Hospital takes safety and security measures as one of the most important measure in the management of patient care. Security surveillance by security staff is provided round the clock. 24 hours close-circuit TV monitors and security staff guard at all the entrances to hospital. Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (Jabatan Bomba Malaysia).



KPJTSH Safety Goals

KPJ Tawakkal Specialist Hospital takes patient safety goals as one the most important aspect of healthcare provision. Patients are at the center of our care provision and most important member of KPJ Tawakkal Specialist Hospital safety goals.
We are committed to providing a safe environment for our patients. Patients and their families may help by informing physicians and caregivers of:
Any food or drug allergies, and if you are taking or have been taking any medications, including over-the-counter and herbal products. Any changes in your condition and how you are responding to medications and treatments. If you have questions about your care, medications or treatments, please ask your doctors/ nurses for more explanation. In addition, many factors, including your physical condition, medications and procedures, may make you feel weak or dizzy. It is important to know what activities your consultant/ doctor feels you are able to perform, and it is best initially not to try to do things such as get out of bed without first checking with hospital staff.
If your doctor says you may get out of bed, please use the bed controls to lower the bed to the lowest position and use the call system for assistance.
Use the call system in the bathroom if you become weak or need help getting back to bed.
Wear non-skid footwear. Ask your caregiver if you don't have any.
Have objects you use, such as bedside table, phone, call light, walker or cane placed within easy reach.

Concerns & Complaints

If we can be of any further service to you, or if you have any enquiries, please do not hesitate to let us know.

Whatever the occasion of your visit with us, we hope that you have found KPJTSH a place of healing, in which you are satisfied in terms of quality service and facilities.

If you have suggestions for us to enhance our service, or if you have any questions, please write them down or fill in our questionnaire that can be found in the information folder and drop them off in any of our suggestion boxes or hand it over to the nurse.

We appreciate your feedback in our quest for ongoing excellent service.

Email us at: tawakkal@kpjtawakkal.com
Tel: +603 4026 7777
Fax: +603 4021 0635

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