Preparing for your hospital admission :

General Registration 

At the Admission Counter, Main Lobby during office hours (8:00 am to 6:00 pm).

After Office Hours, Weekends and Public Holidays

Register at the 24 hours Accident & Emergency Department.

Patients Scheduled for Surgery

Advised to be admitted a day before surgery. The hospital does not guarantee availability of rooms if patients attempt admission on the day of surgery.

Things to bring upon admission :

• Identity Card or Passport or Birth Certificate
• Letter of Guarantee/ Health Cards
• Personal items such as clothing, slipper and toiletries
• For labour patients, please bring one set of baby clothes for your newborn

Discharge Process

You will be discharged upon your consultant's advice.

• Final bill will be processed as soon as we receive the consultant’s discharge order.
• For personal cases (cash payer), bills will be ready approximately one hour from the discharge time ordered by your doctor.
  
• If you are under hospitalisation insurance, the entire verification and bill processes may take approximately five hours depending on confirmation from insurers.
• You will be informed when your bill is ready and may be asked to pay a subsistence fee, if applicable at the time of your discharge.
• If there are items found to be broken or missing from your room upon discharge, they will be charged accordingly.
• Your final bill will include all medical care and breakage costs. A follow up bill after your discharge may be issued in case of omitted items and other matters.

Check out time is 12:00 pm.

Discharges from 2:00 pm - 5:00 pm, an additional half day room charge will be incurred.

Discharges after 5:00 pm will be charged as a full day's rate.

Take home medication & follow up appointment.

Medication will be given to you in the ward upon producing the discharge slip.

Your follow up appointment with the consultant will also be made prior to your discharge.

Late Charges

Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will notify the patient.

Upadate of Hospital Bill and Insurance Claims

For long stays, we will update you or your family on your hospital bill's status periodically. If you are covered by a guarantee letter or insurance scheme, our staff will file claims for you with your healthcare insurers or other programmes. If you have queries on insurance claims, please contact our Admin Credit Service or Billing Unit.